Concord Voice Concord Voice

Terms of Service

Last Updated: June 5, 2026

We are Concord Voice LLC (“Company,” “we,” “us,” “our”), a company registered in Virginia, United States, at 2008 Bremo Road, Suite 110, Richmond, VA 23226.

We operate the website https://www.concordvoice.com (the “Site”) and any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Concord Voice is a source-available communications platform that focuses on the privacy and security of its users through the use of end-to-end encryption and a low-telemetry architecture.

You can contact us by email at [email protected] or by mail to 2008 Bremo Road, Suite 110, Richmond, VA 23226, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Concord Voice LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

  1. Eligibility and Minimum Age
  2. Our Services
  3. End-to-End Encryption Disclosure
  4. Permitted Clients
  5. User Accounts and Registration
  6. Acceptable Use and Prohibited Activities
  7. Subscriptions, Payment, and Free Trial
  8. User Contributions and Intellectual Property
  9. Source Code License and Self-Hosting
  10. Software License (Hosted Service Components)
  11. Mobile Application License
  12. Communications: Transactional and SMS
  13. Privacy Policy
  14. Cross-Border Data Transfers
  15. GDPR and UK Data Protection
  16. California Users and Residents (CCPA/CPRA)
  17. DMCA Notice and Policy
  18. Law Enforcement and Legal Process
  19. Regulated Industries Disclaimer
  20. HIPAA — No Business Associate Agreement
  21. Export Controls and Sanctions
  22. Third-Party Websites and Content
  23. Services Management
  24. Term and Termination
  25. Modifications and Interruptions
  26. Disclaimer of Warranties
  27. Limitation of Liability
  28. Indemnification
  29. User Data
  30. Electronic Communications, Transactions, and Signatures
  31. Corrections
  32. Governing Law and Dispute Resolution
  33. Miscellaneous
  34. Contact Us

1. Eligibility and Minimum Age

1.1 You must be at least 16 years of age to create an account or use the Concord Voice platform. If you are located in the European Economic Area, the United Kingdom, or any jurisdiction that sets a higher minimum age for digital services, you must be at least 16 years of age or the applicable minimum age in your jurisdiction, whichever is greater.

1.2 By creating an account, you represent and warrant that you meet the applicable age requirement. If we become aware that an account belongs to a user who does not meet the minimum age requirement, we will terminate that account without notice.

1.3 If you are between the minimum age and the age of majority in your jurisdiction, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

3. End-to-End Encryption Disclosure

3.1 Concord Voice employs end-to-end encryption (“E2EE”) for user-to-user communications, including messages transmitted in channels and direct messages, and voice and video streams in server-channel voice rooms and direct-message 1:1 calls. Messages are encrypted on your device before transmission using AES-256-GCM, with encryption keys wrapped using RSA-OAEP 4096-bit encryption. Voice and video media frames are encrypted on your device using AES-128-GCM via the WebRTC Encoded Transform API, with frame keys derived from the same per-channel symmetric keys (via HKDF-SHA256) that protect text messages; the media server (a mediasoup Selective Forwarding Unit) forwards the encrypted RTP payloads without seeing plaintext audio or video content.

3.2 Concord Voice does not hold, store, or have access to the plaintext content of end-to-end encrypted communications. We are technically unable to read, scan, analyze, moderate, or disclose the content of encrypted messages — whether for internal purposes, advertising, machine learning, or in response to third-party requests — because we do not possess the decryption keys.

3.3 Unencrypted metadata necessary for service operation — including but not limited to account registration information, timestamps, IP addresses, server membership, channel membership, and presence status — may be collected and processed as described in our Privacy Policy.

3.4 End-to-end encryption protects message content in transit and at rest on our servers. It does not prevent a recipient from copying, screenshotting, or otherwise sharing decrypted content on their own device. Concord Voice is not responsible for actions taken by other users with content you share.

4. Permitted Clients

4.1 Access to the hosted Concord Voice service at concordvoice.chat (the “Hosted Service”) is permitted only through official Concord Voice client software distributed by Concord Voice (“Official Clients”). Official Clients are limited to:

  • the Concord Voice desktop application for macOS, Windows, and Linux, obtained from concordvoice.com, our official software-release channels, or operating-system-specific application stores designated by us;
  • if and when released, the Concord Voice mobile application for iOS and Android obtained from the Apple App Store and Google Play Store, respectively; and
  • any other client software that we expressly designate in writing as an Official Client.

4.2 You may not access, attempt to access, or facilitate access to the Hosted Service using any custom, modified, third-party, automated, or unofficial client software, regardless of the source of such software. Any access to the Hosted Service using a non-Official Client may, at our sole discretion, result in immediate suspension or termination of your account.

4.3 This Section 4 governs only the Hosted Service operated by Concord Voice at concordvoice.chat. It does not apply to self-hosted deployments of the Concord Voice source code under the Concord Voice Source License 1.0. Operators of self-hosted Concord Voice instances may permit any client of their choosing to connect to their own instances; the Official Client restriction applies solely to the Hosted Service operated by Concord Voice.

4.4 The restriction on non-Official Clients is enforced contractually through these Terms and may be enforced technically through cryptographic client attestation or other mechanisms at the Hosted Service boundary. Attempts to bypass any technical enforcement measures are a material breach of these Terms.

5. User Accounts and Registration

You may be required to register to use the Services. You agree to:

  • provide accurate, current, and complete information when creating your account;
  • maintain and promptly update your account information;
  • maintain the security of your account credentials, including without limitation your password and any multi-factor authentication factor;
  • not share your account credentials with any other person; and
  • promptly notify us at [email protected] of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

By using the Services, you represent and warrant that:

  1. all registration information you submit will be true, accurate, current, and complete;
  2. you will maintain the accuracy of such information and promptly update such registration information as necessary;
  3. you have the legal capacity to enter into and comply with these Legal Terms;
  4. you are not under the age of 16, or if a minor, you have received parental permission to use the Services;
  5. you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
  6. you will not use the Services for any illegal or unauthorized purpose; and
  7. your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

6. Acceptable Use and Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

  • systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
  • trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
  • circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein;
  • use any information obtained from the Services in order to harass, abuse, or harm another person;
  • make improper use of our support services or submit false reports of abuse or misconduct;
  • use the Services in a manner inconsistent with any applicable laws or regulations;
  • engage in unauthorized framing of or linking to the Services;
  • upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
  • engage in any automated use of the system, such as using scripts to send messages, or using any data mining, robots, or similar data gathering and extraction tools, except as may be expressly permitted by an authorized public API;
  • delete the copyright or other proprietary rights notice from any Content;
  • attempt to impersonate another user or person, or use the username of another user;
  • upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
  • interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
  • harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you;
  • attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, including without limitation the Official Client restriction in Section 4;
  • except as permitted by applicable law (including without limitation 17 U.S.C. § 1201(f) for interoperability), decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services;
  • except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software;
  • make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
  • use the Services to develop, market, distribute, host, operate, sell, or otherwise make available a product or service that competes with the Services or with any commercial offering of Concord Voice (a “Competing Use”), except as expressly authorized in writing by Concord Voice; or
  • sell or otherwise transfer your profile.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

7. Subscriptions, Payment, and Free Trial

7.1 Payment Methods

We accept the following form of payment:

  • Stripe

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

7.2 Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly or annually, depending on the plan you select.

7.3 Free Trial

We offer a 30-day free trial to new users who register with the Services. The account will be charged according to the user’s chosen subscription at the end of the free trial.

7.4 Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

7.5 Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

8. User Contributions and Intellectual Property

8.1 Our Intellectual Property

We are the owner or licensee of all intellectual property rights in the Hosted Service, including the Services’ source code (subject to the Concord Voice Source License 1.0, see Section 9), databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

Subject to your compliance with these Legal Terms, including the Prohibited Activities section above, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to view the Content on the Site or in the Official Client. This license is for your personal use of the Services consistent with these Terms.

Use of the Concord Voice source code is separately governed by the Concord Voice Source License 1.0 (see Section 9) and is not subject to this Section 8.

8.2 User Contributions

The Services may invite you to chat, contribute to, or participate in servers, channels, direct messages, and other interactive functionality in which you may submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to other users or through the Services, including but not limited to text, writings, video, audio, photographs, graphics, and other material (collectively, “Contributions”).

When you submit Contributions, you represent and warrant that:

  • you are the creator and owner of, or have all necessary licenses, rights, consents, releases, and permissions to use and to authorize the recipients of your Contributions to use, your Contributions in the manner contemplated by the Services;
  • your Contributions do not infringe the intellectual property rights of any third party;
  • your Contributions are not false, inaccurate, or misleading;
  • your Contributions do not violate any applicable law, regulation, or rule, and do not violate the privacy or publicity rights of any third party; and
  • you have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of such person.

8.3 License to Concord Voice for Service Operation

Because Concord Voice operates an end-to-end encrypted communications platform, our access to and use of your Contributions is technically limited as described in Section 3. To the extent we receive any Contributions in unencrypted form, or any metadata associated with Contributions, you grant Concord Voice a worldwide, non-exclusive, royalty-free license to use, store, transmit, display, and process such Contributions and metadata solely to the extent necessary to operate and provide the Services to you and other users.

This license is limited to operation of the Services. It does NOT include:

  • use of your Contributions for advertising or marketing;
  • use of your Contributions for training of machine-learning or artificial-intelligence models;
  • sale, resale, sublicensing, or transfer of your Contributions to third parties (other than to operate the Service, such as transmitting your Contribution to its intended recipient);
  • any use of your Contributions inconsistent with the end-to-end encryption properties described in Section 3.

You retain all ownership and intellectual property rights in your Contributions.

8.4 Feedback

If you send us suggestions, ideas, feedback, or proposed enhancements relating to the Services (“Feedback”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, modify, and incorporate the Feedback into the Services without attribution or compensation. You retain ownership of any pre-existing intellectual property embodied in your Feedback. We are not required to treat Feedback as confidential.

8.5 Public Contributions

Contributions you post in spaces accessible to other users (e.g., a public server or channel) may be viewable by, and copied by, those users. You acknowledge that such Contributions, once decrypted by their intended recipients, are within those recipients’ control, and Concord Voice cannot prevent further dissemination by those recipients.

8.6 Removal of Contributions

Concord Voice has no obligation to monitor any Contributions. We have the right, in our sole discretion, to remove or refuse to transmit any Contribution that violates these Legal Terms, where we are technically able to do so consistent with the Service’s end-to-end encryption properties.

9. Source Code License and Self-Hosting

9.1 Hosted Service vs. Source Code License

These Terms of Service govern your use of the Concord Voice Hosted Service — the servers, infrastructure, and services operated by Concord Voice at concordvoice.chat and associated domains.

The Concord Voice source code is separately licensed under the Concord Voice Source License 1.0 (“CVSL”), the full text of which is available at https://github.com/Concord-Voice/Concord-Voice-Alpha/blob/main/LICENSE and reproduced in the Concord Voice repository. The CVSL governs your right to download, modify, self-host, and distribute the Concord Voice software. These Terms of Service do not modify, supersede, or replace the CVSL.

9.2 Hosted-Only Users

If you use only the Concord Voice Hosted Service and do not download or deploy the Concord Voice source code, the CVSL does not apply to you. Your rights and obligations are governed entirely by these Terms of Service and our Privacy Policy.

9.3 Self-Hosted Users

If you self-host Concord Voice on your own infrastructure, your use of the software is governed by the CVSL. These Terms of Service apply only if and to the extent that:

  • your self-hosted server connects to Concord Voice’s hosted infrastructure (including but not limited to the Concord Voice network, Public Directory, or authentication services); or
  • you separately interact with the Hosted Service (for example, by creating an account at concordvoice.chat).

9.4 Commercial License for For-Profit and Government Self-Hosting

The CVSL grants free self-hosting rights only for personal use and non-profit use. For-profit entities and governmental entities require a commercial license to self-host the Concord Voice source code. Information regarding commercial licensing is available at https://concordvoice.com/commercial-license and at docs/legal/commercial-license.md in the repository.

10. Software License (Hosted Service Components)

If we include software for use in connection with the Hosted Service (separate from the CVSL-licensed source code), and such software is accompanied by an end-user license agreement (“EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with the Hosted Service and in accordance with these Legal Terms.

Any software and any related documentation provided in this manner is provided “AS IS” without warranty of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any such software.

This Section 10 does not modify, restrict, or expand the CVSL governing the Concord Voice source code.

11. Mobile Application License

If and when Concord Voice releases a mobile application for iOS or Android (the “App”), and you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license. You shall not:

  1. except as permitted by applicable law (including 17 U.S.C. § 1201(f)), decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App;
  2. make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App (other than as expressly permitted by the CVSL for source-code modifications);
  3. violate any applicable laws, rules, or regulations in connection with your access or use of the App;
  4. remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App;
  5. use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended, except as authorized under a commercial license under the CVSL;
  6. make the App available over a network or other environment permitting access or use by multiple devices or users at the same time, except as inherent in normal operation of the App;
  7. use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App (a Competing Use under Section 6);
  8. use the App to send automated queries to any website or to send any unsolicited commercial email; or
  9. use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you obtain the App from either the Apple App Store or Google Play Store (each an “App Distributor”):

  1. the license granted to you for the App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service;
  2. we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App;
  3. in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App;
  4. you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a “terrorist supporting” country, and (ii) you are not listed on any US government list of prohibited or restricted parties;
  5. you must comply with applicable third-party terms of agreement when using the App; and
  6. you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license against you as a third-party beneficiary thereof.

12. Communications: Transactional and SMS

12.1 Transactional Communications

By creating an account, you consent to receive transactional communications from Concord Voice, including but not limited to: account verification emails, password reset notifications, security alerts, payment receipts, and service-critical announcements.

Transactional communications are necessary for the operation and security of your account and cannot be opted out of while your account remains active.

12.2 Marketing Communications

Marketing communications, product announcements, newsletters, and other non-essential communications are strictly opt-in. You will not receive marketing communications unless you have explicitly requested them, and you may unsubscribe at any time.

Concord Voice will never sell, rent, or share your email address or contact information with third parties for their marketing purposes.

12.3 SMS Text Messaging

Program description. By opting in to receive text messages, you expressly consent to receive text messages (SMS) to your mobile number. SMS use within Concord Voice is currently limited to multi-factor authentication codes. When you opt in to receiving text messages, it is associated with multi-factor authentication. You will receive as many text messages as there are authentication requests for your account in which SMS is explicitly selected as the method of authentication.

Opting out. If at any time you wish to stop receiving text messages from us, go to your user account and disable features associated with SMS, including multi-factor authentication via SMS. We strongly recommend configuring an alternative multi-factor authentication method (such as a hardware security key, authenticator app, or passkey) before disabling SMS multi-factor authentication.

Message and data rates. Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support. If you have any questions or need assistance regarding our SMS communications, you can email us at [email protected]. If you have any questions regarding privacy, please read our Privacy Policy at http://www.concordvoice.com/privacy-policy.

13. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at http://www.concordvoice.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States, subject to the safeguards described in Section 14 and Section 15.

We do not knowingly accept, request, or solicit information from children under 13 or knowingly market to children under 13. In accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.

14. Cross-Border Data Transfers

14.1 Concord Voice operates infrastructure that may be located in multiple jurisdictions. By using the Services, you acknowledge that your data may be processed and stored in countries other than your country of residence.

14.2 Concord Voice will not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms recognized under applicable law.

14.3 Self-hosted servers. Self-hosted Concord Voice servers are deployed and operated by the user or organization that maintains them. Concord Voice has no access to, control over, or responsibility for data stored on self-hosted infrastructure. The operator of a self-hosted server is the data controller for all data processed on that server and is solely responsible for compliance with applicable data protection laws.

15. GDPR and UK Data Protection

15.1 Data Controller. For users in the European Economic Area (EEA) and the United Kingdom, Concord Voice acts as the data controller for personal data processed in connection with your use of the Hosted Service, as defined under the General Data Protection Regulation (EU 2016/679) and the UK Data Protection Act 2018.

15.2 Legal Basis for Processing. Concord processes personal data under the following legal bases:

  • Contractual necessity — processing required to provide the Concord Voice service, including account creation, authentication, message delivery, and voice/video connectivity;
  • Legitimate interest — processing necessary for platform security, abuse prevention, rate limiting, and service improvement, where such interests are not overridden by your rights and freedoms;
  • Consent — processing for optional features, marketing communications, and any data collection not covered by contractual necessity or legitimate interest. Consent may be withdrawn at any time.

15.3 Your Rights. Under applicable data protection law, you have the right to:

  • Access — request a copy of the personal data Concord Voice holds about you;
  • Rectification — request correction of inaccurate personal data;
  • Erasure — request deletion of your personal data (“right to be forgotten”);
  • Restriction — request that Concord Voice restrict processing of your personal data in certain circumstances;
  • Portability — request a machine-readable copy of your personal data for transfer to another service;
  • Objection — object to processing based on legitimate interest;
  • Withdraw consent — withdraw previously granted consent at any time, without affecting the lawfulness of processing prior to withdrawal.

15.4 To exercise any of these rights, contact us at [email protected], or use our self-serve data-subject-request portal at https://app.termly.io/dsar/ca286c6c-69cc-471c-8d5b-0e52ce73b3ce. We will respond within 30 days. If we require additional time, we will notify you of the reason and extension period as permitted by law.

15.5 Data Retention. Concord retains personal data only for as long as necessary to provide the service and fulfill the purposes described in our Privacy Policy. Account data is deleted within 30 days of account deletion, except where retention is required by law.

15.6 Supervisory Authority. If you believe Concord Voice has violated your data protection rights, you have the right to lodge a complaint with your local supervisory authority. A list of EEA supervisory authorities is available at the European Data Protection Board website.

16. California Users and Residents (CCPA/CPRA)

California residents have the rights set forth in the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), including the rights to:

  • know what personal information we collect, use, disclose, and sell about you;
  • delete your personal information;
  • opt out of the sale or sharing of your personal information (Concord Voice does not sell personal information);
  • correct inaccurate personal information; and
  • limit the use of your sensitive personal information.

To exercise any of these rights, contact us at [email protected] or use our self-serve data-subject-request portal at https://app.termly.io/dsar/ca286c6c-69cc-471c-8d5b-0e52ce73b3ce. We will respond as required under applicable law.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

17. DMCA Notice and Policy

17.1 Designated Agent

Concord Voice has designated an agent to receive notifications of claimed copyright infringement in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512:

General Counsel — Copyright Attn: Copyright Agent 2008 Bremo Road, Suite 110 Richmond, VA 23226 United States Email: [email protected]

17.2 Takedown Requests

If you believe that content hosted on or transmitted through the Concord Voice platform infringes your copyright, you may submit a written notification containing:

  1. identification of the copyrighted work claimed to have been infringed;
  2. identification of the material that is claimed to be infringing and information sufficient to permit us to locate the material;
  3. your contact information, including name, address, telephone number, and email address;
  4. a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  5. a statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner; and
  6. your physical or electronic signature.

17.3 Limitations due to End-to-End Encryption

Due to the end-to-end encrypted nature of communications on Concord Voice, we may be unable to access or review the content of encrypted messages. Takedown requests related to content that Concord Voice cannot access or decrypt may not be actionable. In such cases, we will notify the requesting party of this limitation.

17.4 Counter-Notification

If you believe that material you posted was removed in error, you may submit a counter-notification containing:

  1. identification of the material that was removed and its prior location;
  2. a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification;
  3. your name, address, and telephone number;
  4. a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for the federal district in which Concord Voice is located) and that you will accept service of process from the complaining party; and
  5. your physical or electronic signature.

If we receive a valid counter-notification meeting the requirements above, we will restore the removed or disabled material unless we first receive notice from the party filing the original notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question.

17.5 Repeat Infringers

Concord Voice reserves the right to terminate the accounts of users who are determined to be repeat infringers.

18.1 Concord Voice will comply with valid legal process served in accordance with applicable law, including subpoenas, court orders, and search warrants issued by courts of competent jurisdiction.

18.2 Due to the end-to-end encrypted architecture of the platform, Concord Voice does not possess and cannot provide the plaintext content of encrypted communications. This is a technical limitation, not a policy choice.

18.3 Information that Concord Voice may be able to provide in response to valid legal process includes, where available and applicable:

  • account registration information (email address, username, date of account creation);
  • IP address logs and access timestamps;
  • server and channel membership;
  • payment records (if applicable);
  • unencrypted metadata as described in Section 3.3.

18.4 Concord Voice will notify affected users of legal process requests unless prohibited by law, gag order, or court order from doing so, or where notification would jeopardize an active investigation as determined by the requesting authority.

18.5 Concord Voice does not voluntarily provide user data to law enforcement or government agencies absent valid legal process, except in cases involving an imminent threat to life or the physical safety of an individual, in which case Concord Voice may disclose information necessary to prevent harm at its discretion.

18.6 Concord Voice publishes a transparency report annually disclosing the number and type of legal process requests received, complied with, and challenged. This report does not include information that would identify individual users or compromise ongoing legal proceedings.

19. Regulated Industries Disclaimer

19.1 Concord Voice is a general-purpose communications platform. It is not specifically designed, certified, or warranted for use in industries subject to specialized regulatory requirements, including but not limited to healthcare (HIPAA), financial services (SOX, FINRA, SEC, MiFID II), government (FedRAMP, ITAR), or critical infrastructure.

19.2 Users and organizations operating in regulated industries are solely responsible for determining whether their use of Concord Voice meets their applicable regulatory and compliance obligations, including but not limited to record retention requirements, audit logging, access controls, and data handling standards.

19.3 Concord Voice does not currently offer message archival, regulatory retention, or compliance-specific reporting features. Organizations subject to message-retention regulations (including but not limited to FINRA Rule 3110, SEC Rule 17a-4, and MiFID II) should not rely on Concord Voice as their system of record for regulated communications.

19.4 Nothing in these Terms constitutes legal, regulatory, or compliance advice. Users are encouraged to consult with qualified legal counsel regarding their specific obligations before deploying Concord Voice in a regulated environment.

20. HIPAA — No Business Associate Agreement

20.1 Concord Voice does not currently operate as a Business Associate as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

20.2 No Business Associate Agreement (“BAA”) is in effect between Concord Voice and any user unless a separate written BAA has been individually negotiated and executed.

20.3 Users subject to HIPAA — including covered entities and their business associates — must not use Concord Voice to create, receive, maintain, or transmit protected health information (“PHI”) or electronic protected health information (“ePHI”) absent an executed BAA.

20.4 Concord Voice’s end-to-end encryption architecture means that Concord Voice cannot access the content of encrypted messages. However, encryption alone does not constitute HIPAA compliance. A BAA, administrative safeguards, and access controls are independently required.

20.5 Concord Voice reserves the right to offer BAA agreements to qualifying organizations in the future. Availability will be announced on our website and will require a separate agreement.

21. Export Controls and Sanctions

21.1 Concord Voice incorporates cryptographic functionality and may be subject to export-control laws and regulations, including but not limited to the United States Export Administration Regulations (“EAR”), administered by the Bureau of Industry and Security (“BIS”), and Council Regulation (EU) 2021/821 on dual-use items.

21.2 By downloading, accessing, or using Concord Voice, you represent and warrant that:

  1. you are not located in, a national or resident of, or under the control of any country or territory subject to comprehensive United States, European Union, United Kingdom, or United Nations Security Council sanctions, including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine;
  2. you are not listed on any government restricted-party list, including the Specially Designated Nationals (SDN) list maintained by the Office of Foreign Assets Control (“OFAC”), the Entity List maintained by BIS, the EU Consolidated List of Sanctions, the UK Office of Financial Sanctions Implementation Consolidated List, or the UN Security Council Consolidated List;
  3. you are not 50% or more owned or controlled by any person or entity listed on any of the lists in paragraph (2); and
  4. you will not use, export, re-export, or transfer Concord Voice in violation of any applicable export-control, sanctions, or anti-money-laundering laws.

21.3 Users are solely responsible for compliance with all applicable import and export laws in their jurisdiction. Concord Voice makes no representation that the platform is appropriate or available for use in every jurisdiction.

22. Third-Party Websites and Content

22.1 Concord Voice allows users to share links to external websites, services, and resources in messages, channels, and direct messages. These links are user-generated content and do not constitute endorsement, verification, or affiliation by Concord Voice.

22.2 Concord Voice does not monitor, review, or verify the content, privacy practices, security, or availability of any third-party website linked to by users. You access external links at your own risk.

22.3 Concord Voice is not responsible for any damage, loss, or liability arising from your interaction with third-party websites or services accessed through links shared on the platform.

22.4 If you believe a user is sharing links to malicious, harmful, or illegal content, you may report it using Concord Voice’s reporting tools. Concord Voice reserves the right to take action on reported content in accordance with our Acceptable Use Policy, subject to the limitations described in Section 3 regarding encrypted content.

22.5 The Services may also contain (or you may be sent via the Site or any Concord Voice client) links to other websites and to articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Websites” and “Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us.

23. Services Management

We reserve the right, but not the obligation, to:

  1. monitor the Services for violations of these Legal Terms (subject to the technical limitations of end-to-end encryption);
  2. take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation reporting such user to law enforcement authorities;
  3. in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
  4. in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
  5. otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

24. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

25. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

26. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

27. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

28. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

  1. your Contributions;
  2. your use of the Services;
  3. your breach of these Legal Terms;
  4. any breach of your representations and warranties set forth in these Legal Terms;
  5. your violation of the rights of a third party, including but not limited to intellectual property rights; or
  6. any overt harmful act toward any other user of the Services with whom you connected via the Services.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

29. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. As described in Section 3, we do not have access to the plaintext content of end-to-end encrypted communications. Although we perform regular routine backups of data within our technical access, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that, except as required by applicable data-protection law, we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

30. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically — via email and on the Services — satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

31. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

32. Governing Law and Dispute Resolution

32.1 Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Commonwealth of Virginia, applicable to agreements made and to be entirely performed within the Commonwealth of Virginia, without regard to its conflict-of-laws principles.

32.2 Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively the “Disputes”) brought by either you or us (individually, a “Party” and collectively the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

32.3 Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the American Arbitration Association website at http://www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Fairfax County, Virginia. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

32.4 Court Litigation

If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Fairfax County, Virginia, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (“UCITA”) are excluded from these Legal Terms.

32.5 Statute of Limitations

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than two (2) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

32.6 Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

32.7 Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:

  • any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;
  • any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and
  • any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

33. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

34. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Concord Voice LLC 2008 Bremo Road, Suite 110 Richmond, VA 23226 United States Email: [email protected]

For privacy-specific inquiries: [email protected]

For security-specific inquiries: [email protected]

For DMCA notices: [email protected]

For commercial-licensing inquiries (source code under CVSL): [email protected] with “Commercial License” in the subject line, or visit https://concordvoice.com/commercial-license.

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